Shipping Policy

The tracking number and information will be updated in the order details within your account, please log in to check it. 

Delivery & Shipping

Delivery Time = Processing Time + Shipping Time

Processing Time 

The processing time varies from product to product. Some hot sale items can be shipped within 24 hours, while engraving or custom orders may take 3-7 working days. After your order is shipped, you will receive a shipping notification sent to your email address informing you of tracking details and the estimated delivery date.

Shipping Time & Shipping Method 

Our products can be shipped worldwide. We make every effort to ship your product out within the time frame as follows. If the delivery is delayed or out of the delivery time frame, please feel free to contact our customer service at support@chicsilver.com

Please make sure you have listed your complete and correct shipping address before submitting your payment.  We are not responsible for deliveries where an old, incomplete, or inaccurate address is provided to us. If you are paying through Paypal, be sure that you have updated your shipping address. Orders returned to us due to an incorrect address, refusal, or abandonment are charged a 15% restocking fee plus all associated shipping fees. 

Customs, Taxes and Duties

Customs taxes, duties or import charges are the responsibility of the customer to be paid. We do not cover any additional charges or costs for the final delivery of the package to your destination or country. Please note these charges differ based on country laws and policies and we cannot estimate the amounts. If a package is returned due to refusal of customs fees and taxes paid, a refund will not be applicable.

Delayed Packaged

We have established partnerships with our carriers and aim to deliver all packages within the quoted time frame. Please note we will not be responsible for delays in packages that may occur due to weather, incorrect address information or carrier-related issues that are out of our control. We will do our best to resolve each issue for all of our customers in regards to reshipments, claims or lost packages to the best of our ability.

In the event a package has been lost, missing or cannot confirm delivery with tracking we will process a reshipment of the order. Packages that show a confirmed delivery from the carrier will be subject to investigation and not eligible for a refund until resolved. Should your package not show up, or arrive damaged, please contact us at: support@chicsilver.com with your order number.