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FAQ

1. What are the shipping fee and delivery timeline?

Due to the high volume of shipments at this time, shipping couriers are unable to guarantee estimated delivery dates. Be sure to keep an eye on your tracking to follow its journey!

For more information about shipping fee and delivery time, please refer to our shipping policy here: https://chicsilver.com/page/shippingpolicy

 

2. Do I need to adjust the preview of personalized jewelry to the best effect?

No need and no worries, our professional craftsmen will make the best presentation effect when customizing photos or engraving text jewelry. You only need to submit your photos or engraving content.

 

3. What should I do if I do not receive my order?

We encourage you to track your order online avoid issues in the delivery process. If the delivery timeframe has passed, please contact your postal carrier with the tracking number, as well as Chicsilver customer service. If your order is lost and your shipping address is correct and deliverable, we will arrange for a free replacement or issue an immediate refund upon confirmation.
Please remember…
- Shipping estimates are from the day of shipping not from the order date.
- Customers are responsible for lost orders due to incorrect shipping information. So please make sure your address is correct and deliverable.